Primary Care Support

People who understand general practice — because we’ve lived it

At Health Integration Partners (HIP), our Primary Care team works solely with NHS general practice and Primary Care Networks. We are clinicians and primary care leaders first, consultants second.

We know how hard primary care is right now. We understand the pressure of rising demand, workforce shortages, regulation, and constant change — because we have worked in practices and PCNs ourselves.

Our role is to stand alongside teams, help make sense of complexity, and support real, achievable improvement.

Experienced, practical and grounded in reality

Our Primary Care team includes experienced GPs, practice partners, managers and PCN leaders who have led services through challenge and change.

We bring a deep understanding of:

How general practice actually works day to day
The realities of partnership, staffing and workload
PCN development and delivery
CQC expectations and inspection pressure
System working and integration

We don’t offer generic solutions. We listen first, understand what matters locally, and tailor our support to fit your practice or PCN.

A strong track record in primary care

We are proud of what we’ve helped primary care teams achieve:

A 100% success rate in CQC improvement, including supporting practices rated Inadequate to achieve a Goodrating within a year
Hands-on resilience support for over 250 practices, from small, single-site practices to large organisations
Support for more than 200 PCNs nationally, from early formation through to mature, system-facing networks

Our focus is always on sustainable change — not quick fixes that don’t last.

“We are clinicians and primary care leaders first. Everything we do is shaped by real experience of general practice and a genuine commitment to supporting teams to deliver safe, sustainable care.”

Our services

Practical support for practices and PCNs — when and where it’s needed

We offer a wide range of primary care support, but our approach is always the same: listen first, understand the problem, and work with you to find solutions that are realistic and sustainable.

Our services are flexible and can be tailored to support individual practices, groups of practices, PCNs or systems.

We support practices at every stage of the CQC journey — from preparation and recovery through to embedding lasting improvement.
This includes:
- CQC inspection preparation and mock inspections
- Support for practices rated Requires Improvement or Inadequate
- Quality improvement planning and delivery
- Governance, policies and evidence frameworks
- Ongoing support to maintain standards after inspection
Our focus is not just on passing an inspection, but on helping teams feel confident, safe and well-prepared.
We help practices and PCNs stay resilient during periods of pressure, change or uncertainty.
This includes support with:
- Workload and access pressures
- Workforce challenges and role optimisation
- Operational flow and demand management
- Partnership and leadership support
- Short-term stabilisation and longer-term recovery
Our work is practical, hands-on and designed to reduce pressure rather than add to it.
We support PCNs at every stage of their journey — from early development through to mature, system-facing organisations.
This includes:
- PCN set-up and governance
- DES delivery and optimisation
- Role development and workforce planning
- Financial and contractual support
- Supporting PCNs to work effectively within systems and neighbourhoods
We help PCNs move from “getting by” to working with confidence and clarity.
Change in primary care can be difficult — especially when teams are already stretched. We help make change manageable.
Our support includes:
- Service redesign and pathway improvement
- Change planning and implementation
- Programme and project management
- Supporting teams through transition and uncertainty
- Aligning change with clinical safety and quality
We focus on change that makes day-to-day work easier, not harder.
Not all support fits into neat categories. We also provide:
- On-site and remote hands-on support
- Interim leadership and programme support
- Bespoke projects responding to local need
- Longer-term partnerships for sustained improvement
We adapt our support to what you need — whether that’s short-term help or ongoing partnership working.

Training and development

Accredited Practice Manager Leadership Programme

Accredited by the Institute of Leadership (IoL)

The Practice Manager Leadership Programme is designed by Practice Managers for Practice Managers ( new and experienced), and Partners with a focus on developing strategic, operational, and leadership skills.

Details:
Accredited by: Institute of Leadership
Dates: TBC
Location: Online
Cost: Please get in touch for pricing, rates vary for multiple bookings.
Includes:
- 4 interactive workshop days
- Expert facilitators
- All course materials
- Networking opportunities
- Certificate of Completion (endorsed by IoL)
- Complimentary 1-year membership
- Full Member status (MIoL) upon completion

Interested?
Register your interest via Eventbrite using the link below or contact us at vps@healthintegrationpartners.co.uk for more information.

Register here

Feedback from past participants:

"Great course and really took away some new tips and skills. Will be looking out for more courses”

“I have enjoyed this course greatly! I am an aspiring practice manager and I have left this course with priceless knowledge and an extremely grateful for the opportunity. Thank you so much!!”

“Excellent course! Lots of info!”