Primary Care Support
We are clinicians and primary care leaders first. Everything we do is shaped by real experience of general practice and a genuine commitment to supporting teams to deliver safe, sustainable care.
We Understand General Practice
At Health Integration Partners (HIP), our Primary Care team works solely with NHS general practice and Primary Care Networks. We are clinicians and primary care leaders first, consultants second.
We know how hard primary care is right now. We understand the pressure of rising demand, workforce shortages, regulation, and constant change — because we have worked in practices and PCNs ourselves.
Our role is to stand alongside teams, help make sense of complexity, and support real, achievable improvement.
Our Services
We offer a wide range of primary care support, but our approach is always the same: listen first, understand the problem, and work with you to find solutions that are realistic and sustainable.
CQC Support and Quality Improvement
We support practices at every stage of the CQC journey — from preparation and recovery through to embedding lasting improvement.
This includes:
CQC inspection preparation and mock inspections
Support for practices rated Requires Improvement or Inadequate
Quality improvement planning and delivery
Governance, policies and evidence frameworks
Ongoing support to maintain standards after inspection
Our focus is not just on passing an inspection, but on helping teams feel confident, safe and well-prepared.
Practice and PCN Resilience
We help practices and PCNs stay resilient during periods of pressure, change or uncertainty.
This includes support with:
Workload and access pressures
Workforce challenges and role optimisation
Operational flow and demand management
Partnership and leadership support
Short-term stabilisation and longer-term recovery
Our work is practical, hands-on and designed to reduce pressure rather than add to it.
PCN Development and Maturity
We support PCNs at every stage of their journey — from early development through to mature, system-facing organisations.
This includes:
PCN set-up and governance
DES delivery and optimisation
Role development and workforce planning
Financial and contractual support
Supporting PCNs to work effectively within systems and neighbourhoods
We help PCNs move from “getting by” to working with confidence and clarity.
Change Management and Transformation
Change in primary care can be difficult — especially when teams are already stretched. We help make change manageable.
Our support includes:
Service redesign and pathway improvement
Change planning and implementation
Programme and project management
Supporting teams through transition and uncertainty
Aligning change with clinical safety and quality
We focus on change that makes day-to-day work easier, not harder.
Ongoing Bespoke Support
Not all support fits into neat categories. We also provide:
On-site and remote hands-on support
Interim leadership and programme support
Bespoke projects responding to local need
Longer-term partnerships for sustained improvement
We adapt our support to what you need — whether that’s short-term help or ongoing partnership working.
Our Impact in Primary Care
We always focus on sustainable change — not quick fixes that don’t last.
100%
success rate in CQC rating improvement
including supporting practices rated Inadequate to achieve a Good rating within a year
300+
Resilience support programmes delivered
To GP Practices ranging from small, single-site practices to large organisations
400+
PCNs supported nationally
From early formation through to mature, system-facing networks
Experienced, practical and grounded in reality
Our Primary Care team includes experienced GPs, practice partners, managers and PCN leaders who have led services through challenge and change.
We bring a deep understanding of:
How general practice actually works day to day
The realities of partnership, staffing and workload
PCN development and delivery
CQC expectations and inspection pressure
System working and integration
We don’t offer generic solutions. We listen first, understand what matters locally, and tailor our support to fit your practice or PCN.
Practice Manager Leadership Programme
A practical leadership programme blending real practice-manager experience, consultant methodologies and NHS direction to prepare you for modern general practice — from access models and neighbourhood working to income improvement and CQC readiness.
Upcoming Training and Events
We run training programmes and events designed to support teams across primary care. Stay updated on new training opportunities and upcoming.