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GP Practice Manager Leadership Programme
A practical leadership programme blending real practice-manager experience, consultant methodologies and NHS direction to prepare you for modern general practice — from access models and neighbourhood working to income improvement and CQC readiness.
Delivered Online
Location
4 Days
Duration
£ 2,000 ex VAT
Fees
23 Feb 2026 - 26 Feb 2026
Upcoming Cohort Dates
Institute of Leadership
Accredition
Manage your Practice with confidence, efficiency, and resilience
Managing a Practice today means balancing more demands than ever before. That’s why we have designed this programme to enable real improvements at your practice.
You’ll learn practical frameworks, proven tools, and everyday techniques that have helped hundreds of practices of varying size and set up, across the UK run more smoothly, stay compliant, and grow sustainably.
Developed and delivered by working practice managers and GPs who have successfully driven change in GP practices, it prepares you for modern general practice — from access and neighbourhood working to income improvement and CQC readiness.
ABOUT THE PROGRAMMEOur programme is designed to provide a clearer strategic direction and confidence in leading change — helping you build a practice that feels more capable, and ready for the future. You will gain -
Lead, Empower and Transform
Practical tools you can use immediately
A clearer understanding of access, governance, income & the wider NHS landscape
Practical strategies improve revenue, manage budgets and resources
A network of peers and colleagues facing similar challenges
Institute of Leadership membership and MIoL post-nominals on completion
Greater confidence in compliance and CQC preparation
Insight into how to shape your practice for the future
Approaches that help you lead confidently in a busy, changing environment
What You Will Learn
Approaches that help you lead confidently in a busy, changing environment
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Building governance processes that work in day-to-day practice life
Understanding CQC expectations and preparing for an inspection
Creating reliable systems to evidence good care
Patient feedback and how to manage it
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Strengthening clinical coding and prevalence work
Improving uptake of enhanced services
Using workforce and data more effectively to improve income
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Leading teams through change
Building team capability and clarity of roles
Practical approaches to delegation, supervision and performance management
Understanding and using your leadership style
Key performance indicators and how to monitor team performance
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Building clear, consistent communication across reception, clinical and management teams
Managing patient expectations around access, demand and response times
Handling challenging conversations with confidence and professionalism
Supporting teams to communicate effectively during pressure and change
Using patient feedback constructively to improve services and relationships
Strengthening internal communication so teams work more smoothly together
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Understanding and developing modern access models
Improving demand management and patient flow for key systems such as access, repeat prescribing and test results
Redesigning workflow to make best use of your team
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Understanding neighbourhoods, PCNs and integrated working and how this relates to GP surgeries
National policy direction and what it means for your practice
The future of general practice and its leadership needs
Accreditation By Institute of Leadership
This programme is accredited by the Institute of Leadership and includes:
1 year’s membership to the Institute of Leadership (IOL)
Automatic alignment to the full Member grade on completion, allowing graduates to use the MIoL post-nominal letters
No coursework — all assessments take place within the programme through practical, interactive activities
This accreditation provides national recognition of your leadership development and demonstrates a clear commitment to professional growth.
Who the Programme Is For
It is suitable for those already established and those aspiring to move into senior leadership roles. It is higly recommended for Managers who value the chance to network, share challenges and learn from peers
New and aspiring Practice Managers
who want to update their skills and refine their approach
GP Partners
wanting clearer insight into operational leadership
Experienced Practice Managers
who want to update their skills and refine their approach
PCN and Operational Leads
working closely with general practice
Our Approach Sets Us Apart
The course combines practical workshops, guided discussion and real-world case examples. Participants bring challenges from their own practice, work through them in the sessions and apply learning straight away.
A key part of the experience is the opportunity to network with other managers and share ideas, solutions and approaches that genuinely work.
Bespoke In-House Training
for ICSs, Training Hubs and PCNs
Whether you are looking to develop leadership across a group of practices, support a new neighbourhood or PCN leadership structure, strengthen operational management capacity, or bring teams together around access, governance and income improvement, the training is tailored to fit your local context.
Who We Are
We are a team of GPs and Practice Managers who also work as consultants supporting practices across England.
Over the last 5 years, we have worked with more than 350 practices through GP resilience programmes, improvement projects and practical operational support, building proven methodologies for general practice.
Because we have both managed practices and supported them, we understand the pressures, competing priorities and day-to-day challenges you face. Our experience includes:
A 100% success rate in CQC improvement, including supporting a practice to move from Inadequate to Good within six months
Designing and implementing access models that work in real practice settings
Developing teams, improving capability and clarifying roles
Redesigning workflows to reduce pressure and duplication
Increasing practice income through improved clinical coding, enhanced service delivery and prevalence improvement